This privacy policy sets out how The Rowborough Hotel uses and protects any information that you give us.

The Rowborough Hotel is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified, then you can be assured that it will only be used in accordance with this privacy statement.

The Rowborough Hotel may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.  This policy is effective from 23 April 2018.

What we collect
We only collect the information that is necessary to facilitate your reservation or enquiry.

  • Full name and title
  • Full home address including your postcode
  • Email address if applicable
  • Contact telephone number(s)

What we do with the information we gather
We require this information to understand your needs and provide you with the best possible service, and in particular for the following reasons:

  • Internal record keeping.
  • To compile Guest Registration Forms which we are legally obliged to do.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails or other correspondence about new products, special offers or other information which we think you may find interesting using the email address or postal address which you have provided.

Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Like most websites, ours requires the use of cookies to work effectively and to provide you with the high level of functionality and convenience that you expect.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages. These organisations may use tracking technologies to collect anonymous but identifiable information about users who view or interact with these services. We do not provide any personal information about users to these third parties and third-party cookies and tags are subject to the privacy policy of the company placing them.

Cookies cannot be used to run programs or deliver viruses to your computer. Some cookies are deleted once you leave our website (session cookies), while other cookies remain after you leave our website (persistent cookies) so that you are recognized when you return to the website. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Most web browsers automatically accept cookies, but you can change your browser settings to prevent this. The help section of most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. For more information about cookies and how to stop cookies being installed or how to delete existing cookies from your hard drive visit the following website: www.allaboutcookies.org

Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information
You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at enquiries@rowboroughhotel.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you. If you would like a copy of the information held on you please write to: enquiries@rowboroughhotel.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.