Following the Government’s announcement to lift all restrictions in England on 24th February 2022, we think it is important for our Guests to continue to feel safe and comfortable whilst staying with us, so we will be continuing with some precautionary Covid 19 measures for the 2022 season.

  • We will continue to use our non-contact hand sanitiser on entry to the building in our Conservatory with a second one just before entering our Dining Room.
  • We will continue with our contact less check in and check out system. A registration form will be emailed to you prior to your arrival and you will be asked to settle your account at least 24 hours prior to your arrival by card over the telephone or by authorising us to use the card we have stored for you on our system. We have limited the time for check in strictly between 2pm and 5pm. On arrival your keys and payment receipt will be given to you and you will be greeted by one of us and directed to your room. If assistance with luggage is required, please let us know. On check out, which is up to 10am, you will be required to ring the bell at the bottom of the stairs and leave the keys on the table in the Hallway. One or both of us will acknowledge your departure. The keys will then be sanitised for the next use.
  • For those of you that are not travelling with a car, we will not be able to offer our courtesy transport service from Shanklin Station for the foreseeable future. Should you need a taxi on departure please let us know the night before and we will arrange it for you. On arrival to Shanklin you will find a Taxi rank outside the station to bring you to the Hotel which is only a few minutes away.
  • The Dining room continues to be socially distanced and some tables have still not been replaced. You will have your own table throughout your stay which will be allocated to you at your first meal.
  • Our Bar will be open from 4pm until around 8.30pm when Dinner service is finished. Drinks can be served to guests in the public areas and gardens as well as at your table at Dinner if you have elected to have a meal with us. Drinks can be paid for by cash at the Bar or at the end of your stay if you would like us to open a tab for you. The value of such will be charged to your payment card.
  • Our cold Breakfast Buffet is fully operational and our hot Breakfast is cooked to order.
  • We will continue to wear face masks in certain circumstances publicly and when cleaning the bedrooms. It is no longer a legal requirement for Guests to wear face coverings around the building but personal choice.
  • We will maintain our usual high standards of housekeeping as well as extra cleaning to all high traffic contact areas regularly throughout the day.
  • Our Guest Lounge and Conservatory will now be open as normal.
  • The Terrace and Garden area will be open, but there is No Smoking on the Terrace. A designated smoking area is available at the other side of the Garden by our bench.
  • Information leaflets will be available from the Conservatory. Please recycle all leaflets once used into the box provided. DO NOT replace them into the rack.
  • Small dogs (maximum size of a Westie) are still welcome but must be kept on a lead at all times, especially on the staircase. They must be able to be left in the bedroom whilst their ‘Humans’ take their meals together and are only permitted in the Conservatory and Gardens. Please note we do not serve couples individually at meal times.
  • Children over 10 years are welcome but must be supervised by an adult at all times.
  • All bedrooms will receive daily housekeeping but if this is not required the ‘Do not Disturb’ should be used. In that case, please let us know if there is anything you need. We will not be touching or moving any of your clothing or personal possessions so we will service what we can. Please try to use the cupboards and wardrobes as much as possible to assist with housekeeping.  There are spare pillows and a blanket in a sealed bag should you require them.
  • The TV remote is no longer in a bag but is thoroughly sanitised between stays.
  • Please make sure on day of departure you are out of your room no later than 10am

Finally, if you or anyone in your household is experiencing symptoms of COVID-19 or have tested positive we would ask you, please do not travel.

However, should you experience any symptoms whilst staying with us you MUST inform us immediately and take a test. If the test proves positive, we will assist you with your travel home. If the result is negative your holiday can continue as before. Please be aware there will not be any refund for any part of your holiday not taken.

Holiday Amendments/ Changes to our Terms & Conditions:

Please note that our standard Terms & Conditions are in operation.

We therefore are recommending to all guests that they take out appropriate Insurance that covers Covid 19.

We look forward to seeing you soon.

Updated 1st April 2022